Thursday, May 19, 2011

communication, or failure thereof

One of the things I would like to improve at my workplace is the communication that takes place between everyone, especially in e-mails. It is very important to be clear, and use proper grammar and spelling so that there is no question about what you are trying to communicate.

That said, here's a couple of examples I pulled from my e-mails. For the correct chronological order you have to start the threads from the bottom and go up. I deleted the names for obvious reasons.



Message # 2

From: sa
Sent: Monday, May 16, 2011 4:41 PM
To: bp
Subject: Re: message

Visually impaired lausd in northbound b 601 topic out of 5 machine in my email that this location is not ready Tim September

Sent from my Verizon Wireless BlackBerry


From: bp
Date: Mon, 16 May 2011 15:56:31 -0700
To: sa

Subject: message

Hi Sa, I couldn’t understand your message and you’re not answering you phone so maybe you’ve gone home for the day? It was something about 5 machines but I don’t know what you said. Can you call me back or email me?

BP
***

Message #1

From: Sa
Sent: Wednesday, May 11, 2011 8:40 AM
To: Ja

Subject: RE: Delivery Scheduling

I put this schedule last week for today delivery for them to follow up cause the lct base was available for pick up in Toshiba on Monday 5/9/11 until yesterday that the customer is not available