Wednesday, April 22, 2009

Comped

Jack in the Box is very prompt with their responses. This arrived in my mailbox last night and greeted me when I checked my e-mail this morning:

Dear Rickie:

Thank you for your e-mail regarding your visit to Jack #3516. Jack in the Box has a very high guest service and food quality standards and it is important for us to hear from our guests when these standards are not being met. I apologize for the problems you experienced and have addressed your concerns with the appropriate restaurant management. I would be happy to send you a complimentary certificate, which you can use at any of our participating locations. If this is acceptable, please provide your mailing/postal address. If you like to discuss this matter further, please contact out Guest Relations department at 1-800-955-5225, option 1, and refer to report #228329. Our representatives are available Monday through Friday, 7am to 4pm PT.

Sincerely,

Amber
Guest Relations

Now how's that for service? I believe when you send a communication to a company that you should receive a timely response, yet I must admit that I am still surprised when that actually happens. JITB deserves a thumbs up for timeliness.

I can imagine poor Amber had to wait for Jack to sign the authorization for my compensatory hearty breakfast.

I replied with my address and now I am just waiting for my valuable caloric coupon. That's it..

Today's YouTube has nothing to do with Jack in the Box. I thought this was an interesting arrangement of the song. Talk about overkill..




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